Questions & Answers
We’ll try to answer some of the most common questions here. Shoot us an email at email@example.com or post a question on facebook if you can’t find an answer here.
What are your office hours and check-in/out times?
Our office is open 24 hours. Rooms are available after 3pm, but you may check in early and store your bags in the luggage storage room. Check-out time is 12noon.
How does the cancellation policy work?
For a dorm reservation, cancel or make changes at least the day before your reserved date (before midnight). For a private room, cancel or make changes at least 2 days before your reserved date. We charge the full amount of your first night’s stay as a cancellation fee for late cancellations.
Do you provide breakfast?
We don’t include breakfast. Instead, we keep our prices low so you can enjoy one of the many cafes within a short walk from the guesthouse. We do put out some quality breads, spreads, fresh locally roasted coffee, and teas for free in our main kitchen from 6:30am to 10:30am. Juices are for sale at our front desk.
Are there private rooms with bathrooms or do they all have shared bathrooms?
All of our rooms have shared bath. We have plenty of bathrooms available.
Do you provide linens and towels?
We provide linens and offer free towels upon request.
Does the hostel have laundry facilities?
We have a few coin-operated washers and dryers, and there is a full service laundry just four blocks away. Laundry soap is available for sale at the front desk.
What are my parking options?
Off street parking in our lot is available first come, first serve. Street parking is available in Zone M designated parking spots. To make more parking available in our neighborhood, the city has added a parking permit zone in March 2013. Purchase a permit from our front desk for $2/day. It is valid for on street parking and in our parking lot.
Are there lockers in the dorms?
Yes, one per bed and big enough for a backpack.
Do I have to bring my own lock?
You may use your own lock or we have locks than you can purchase or borrow for a $10 refundable deposit.
Do you have wifi or internet access?
We have free wireless access, as well as internet kiosks ($1 for 15 minutes).
Do you have bike storage?
We have an indoor bike storage room.
Is there a curfew?
No. Once registered, you have 24-hour access. The front desk is staffed 24 hours.
Is the hostel located downtown?
We are between Nob Hill and the Pearl district in the historic Northwest District. We are in the city center just outside of downtown. You can easily walk to downtown or take public transportation.
Why do I pay lodging tax?
Oregon does not have a sales tax. The state and the City of Portland, however, have a lodging tax that comes to 12.5%.
Do I have to be member of Hostelling International to stay at the hostel?
If you are not a Hostelling International member you can buy a daily ($3) or an annual membership ($28 adult/$18 senior) at check-in. Membership is required to stay at the hostel.
What do I need to check-in the hostel?
You need a valid, government issued, photo ID. A passport if you are an international traveler and a state ID if a U.S. traveler, as well as a credit card. We are a hostel for travelers!
Do you allow pets?
Pets are not allowed because of the shared nature of the hostel.
What is the difference between the hostel and the guesthouse?
The hostel is part of the worldwide hostel network. The hostel provides low-cost lodging for travelers, families, and groups (in our group center). It offers dorm beds, basic private rooms, and family rooms. 2 of our historic houses and the top floor at our main building are dedicated to guesthouse rooms. The guesthouse offers rooms with single, double, and queen beds. Guest have access to social gathering areas, kitchen, courtyard, gardens, and decks.
Are there restaurants and grocery stores near by?
The hostel is in an active district with many choices of restaurants, pubs, and coffee houses. There are large grocery stores within a few blocks from the hostel.
What is HI?
Hostelling International (HI) is a 100 year-old organization that began in Germany for school groups. In 1934, HI expanded to the US. It is a non-profit organization with a mission to help create world understanding for all, but especially the young. This happens through thousands of affordable hostels worldwide and programs that encourage interaction of people from different cultures. Hostels are set up to be communities of travelers.
Does this hostel accept groups?
The hostel has a separate building for groups. The Willi Unsoeld Group Center has 32 dorm beds, 2 leader rooms, its own equipped kitchen, dining area, and meeting space. The group center can be reserved by the dorm or the whole building. When no groups are booked, independent travelers are lodged in the building.